Shipping policy

Cx Lab — Shipping Policy
Last updated: April 14, 2026

1. Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). During high-volume periods, processing may take longer.

2. Shipping Regions
We currently ship to select GCC and international destinations as shown at checkout. If your region is unavailable, contact us before placing an order.

3. Delivery Estimates
Estimated delivery windows are shown at checkout and in your dispatch confirmation. These are carrier estimates and may vary due to customs, weather, or regional disruption.

4. Shipping Fees
Shipping charges are calculated at checkout based on destination, order weight/value, and selected service level.

5. Customs, Duties, and Taxes
For international shipments, customs duties, VAT/GST, and import fees may apply and are the customer’s responsibility unless stated otherwise at checkout.

6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or losses caused by incorrect address details.

7. Failed Delivery / Returned to Sender
If an order is returned due to failed delivery attempts, refusal, or incorrect address, re-shipping costs may apply. Refunds may be issued net of shipping/return costs where permitted.

8. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, contact us within 7 days of marked delivery with your order number and photos (if damaged). We will investigate with the carrier and provide resolution per policy.

9. Contact
Email: cxlab@cxlabskincare.com